Subject: Beware of fake NHS App registration calls
From: Suffolk Trading Standards <tradingstandards @suffolk.gov.uk>
Date: 11/09/2026, 11:56 am
We are urging residents to be vigilant following reports of scam phone calls claiming to be from the NHS. Victims receive a call, often from a mobile number beginning with 07, with a recorded message stating:
"Our systems show your local practitioner is updating their registry. If you would like to keep attending your local practitioner, please press one to speak with a member of staff at the NHS to show you how to set up our new mobile app."
What You Need to Know
• The NHS will not cold call you asking you to press buttons to keep access to your GP or local practitioner.
• Criminals may use these calls to obtain personal information, banking details, passwords, or security codes.
• Phone numbers can be spoofed, meaning a call may appear to come from a genuine mobile number.
• The scammers may create a sense of urgency to pressure you into acting quickly.
How to Protect Yourself
• Contact your GP surgery directly using a trusted number if you are concerned about any changes to NHS services.
• Do not press any buttons during unexpected calls.
• Hang up immediately if you are unsure who is calling.
• Never share personal, financial, or security information over the phone.
• Discuss scam warnings with friends, family members, and vulnerable relatives.
If You Have Already Engaged with the Caller
• If you provided personal or financial information, contact your bank immediately.
• Monitor your accounts for any unusual activity.
• Report the incident to Report Fraud at https://www.reportfraud.police.uk/
Other blogs reporting various scams can be viewed here,
but "Don't have nightmares, do sleep well!".
